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Privacy Policy

Privacy Policy

Revla Collective powered by Troupe Event Agency Pty Ltd ABN 36 682 183 580 (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, participants, and business partners. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (“the APP’s”).

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Australian Privacy Laws:

Troupe Event Agency understands the importance of, and is committed to, protecting the privacy and confidentiality of your personal information.

We comply with the Privacy Act 1988 (Privacy Act) and subsequent amendments including the 2018 Notifiable Data Breaches scheme. We are bound by the 13 Australian Privacy Principles (APPs), which regulate how we may collect, use, disclose and store personal information, and how our customers for whom we arrange travel products and services (‘you’) may access and correct personal information we hold about you.

If you have any feedback, questions, concerns or complaints about our use of your personal information, please contact us using the details at the end of this document. You can also contact us if you believe that the privacy of your personal information has been compromised or is not adequately protected.

Once an inquiry has been lodged, we will respond to you as soon as possible. You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: enquiries@oaic.gov.au

Policy Overview

1. Scope
This policy applies to all personal information we collect during the provision of our services, including event planning, incentive travel, and conference management, both domestically in Australia and internationally. By using our services, you consent to the practices outlined in this policy.

2. What Personal Information Do We Collect?

We may collect the following types of personal information:

  • Identification Information: Name, date of birth, passport details, and national identification numbers.

  • Contact Information: Address, phone number, email address.

  • Travel Information: Travel preferences, dietary restrictions, health requirements, and emergency contact details.

  • Financial Information: Credit card details or payment information.

  • Business Information: Company name, job title, and business contact details.

  • Digital Information: IP addresses, cookies, and analytics data related to your use of our website or digital platforms.

3. How Do We Collect Personal Information?

We collect personal information directly from you or your authorized representatives when:

  • You book or register for an event or travel program.
    You communicate with us via phone, email, or online platforms.

  • You visit our website or interact with our social media channels.

  • You complete forms, surveys, or feedback requests.

We may also collect information from third parties such as travel agents, partners, or publicly available sources, where it is reasonable and lawful to do so.

4. Why Do We Collect Your Personal Information?

We collect personal information to:

  • Plan and deliver event and travel services tailored to your needs.

  • Communicate important updates, itineraries, and travel advisories.
    Process payments and manage billing.

  • Ensure compliance with legal and regulatory requirements (e.g., visa processing).

  • Improve our services and enhance your customer experience.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers, including airlines, hotels, and transport operators.

  • Event suppliers such as venues, caterers, and technical support teams.

  • Travel insurance providers or emergency assistance services.

  • Regulatory authorities or government bodies when required by law.

  • Our professional advisors, including legal and financial consultants.

We do not sell or share your personal information with unrelated third parties for marketing purposes.

6. International Data Transfers

As part of our services, your personal information may be transferred to third parties located outside Australia, including destinations where your events or travel are organized. When transferring data internationally, we take steps to ensure it is handled securely and in accordance with applicable data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure data storage, and regular system audits.

However, no data transmission over the internet can be guaranteed as completely secure. You acknowledge and accept this risk when providing personal information online.

8. Your Rights

You have the right to:

  • Access your personal information and request corrections if it is inaccurate or incomplete.

  • Withdraw your consent for certain uses of your information.

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

To exercise these rights, please contact us at the details provided below.

9. Retention of Personal Information

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Once your information is no longer required, we securely destroy or de-identify it.

10. Cookies and Online Tracking

Our website may use cookies and similar technologies to improve functionality and analyze usage patterns. You can manage your cookie preferences through your browser settings.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

12. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Revla Collective
1 / 143 Cecil Street,
South Melbourne VIC 3125
Email: revel@revlacollective.com.au

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